Shipping policy

Although we do our best to make online transactions as easy and efficient for our customers, unfortunately due to the large variance in shipping costs and providers our shipping costs are only indicative and estimated at a flat fee of $300 for NSW/SA and ACT  (with the exception of Melbourne metro $210, Hong Kong $350 and Singapore $350). This is based on 1 machine sent, however if you are in a rural area, or purchase multiple items you may incur additional freight fees.

This will be calculated on the dimensions and weight of your order, as well as delivery location and we will reach out to you should your order require additional freight charges. For all International shipping, the customer is provided with both Sea and Air Freight options.

1. Small Items Within Australia, small items will be delivered via courier or post and should arrive within 1-7 days, depending on location, unless otherwise advised upon ordering. For orders outside of Australia, delivery will be via Air Mail and should arrive 7-14 days, unless otherwise advised upon ordering.

2. Large Items Within Australia, large equipment orders will be shipped via a national freight company. Most deliveries will be ready for dispatch within 1-4 weeks, unless otherwise discussed.

dma will attempt to advise you of a day for delivery, as advised by the freight company. You or a representative should be available for a 4 hour window to accept delivery of the order. Depending on the type of delivery you selected you can expect to find the following service. Curbside- Items will arrive via truck to your curb; you will be responsible for uncrating your equipment, bringing it inside, setting it up and disposing of your packaging. Inside- Items will be unloaded by two men and taken inside your delivery location.

You will be responsible for uncrating your equipment, setting it up and disposing of your packaging. Freight delays- We highly advise booking in clients after receiving the equipment (not before) in case there are any unforeseen delays on the road that could delay your delivery by a day or two. Please note- if you are not present to receive the dispatched order as arranged, you will need to bear the cost of the freight’s redelivery. Equipment orders delivered outside of Australia will be organised clinical pilates via Seaway Logistics. With your choice of air or sea freight to your door. Delivery times vary depending on destination. Import duties and taxes levied when your shipment reaches your country will be your responsibility and are not included in your invoiced amount from dma™.

Customs will contact you, as the importer, once your equipment arrives in your country to arrange payment and delivery. dma™ will endeavour to track your delivery and advise on estimated time of arrival into your country. As customs policies vary widely from country to country, we recommend that you contact your local customs office for further information.