Pilates Equipment Shop
Delivery + Warranty
dma clinical pilates™ is committed to customer satisfaction and encourages customer feedback.
1. Refunding dma clinical pilates™ Replacement Parts – includes ropes, springs, wheels and handles, exercise posters, extension legs and deluxe foam wedges. All other items replacement parts are non-refundable.
- You may return any of the above items within 30 days of receipt of your order, for a full refund, exclusive of shipping, provided they are in original condition.
- Grip Socks and Grip Mats may only be returned for a full refund, exclusive of shipping, provided they are in their original unopened condition.
- A defective product may be returned and replaced with the same item. Please email us at email@example.com advising us of the problem before you return the goods.
- If the return is not due to a manufacturing defect, the returning party is responsible for the return packing and shipping.
- We do not offer refunds on our multimedia products due to the nature of the product and the ability customers have to downloading the products contents.
2. Refunding Of Large Items – Includes dma™ clinical reformer, fitness reformer, Portable reformer, trapeze tables, Wunda chair(s) wobble board, thoracic barrel, jump board, reformer box and unilateral wall pullies. Wedges ie Pregnancy wedge, deluxe foam wedge and neck wedge
- dma clinical pilates™ does not accept returns or refunds on any of the large equipment listed above, unless they are defective in some way.
- If your product or any components are defective, as per the product warranty, it will be replaced free of charge.
Although we do our best to make online transactions as easy and efficient for our customers, unfortunately due to the large variance in shipping costs and providers our shipping costs are only indicative and estimated at a flat fee of $300 for NSW/SA and ACT (with the exception of Melbourne metro $210, Hong Kong $350 and Singapore $350). This is based on 1 machine sent, however if you are in a rural area, or purchase multiple items you may incur additional freight fees. This will be calculated on the dimensions and weight of your order, as well as delivery location and we will reach out to you should your order require additional freight charges. For all International shipping, the customer is provided with both Sea and Air Freight options.
1. Small Items
Within Australia, small items will be delivered via courier or post and should arrive within 1-7 days, depending on location, unless otherwise advised upon ordering. For orders outside of Australia, delivery will be via Air Mail and should arrive 7-14 days, unless otherwise advised upon ordering.
2. Large Items
Within Australia, large equipment orders will be shipped via a national freight company. Most deliveries will be ready for dispatch within 1-4 weeks, unless otherwise discussed. dma will attempt to advise you of a day for delivery, as advised by the freight company. You or a representative should be available for a 1-3 hour window to accept delivery of the order. Depending on the type of delivery you selected you can expect to find the following service.
Rural: For Rural customers some freight forwarders require an extra depot in between dispatch and delivery. this can hold up delivery by a few days whilst the trucking is organized with the local depot.
Curbside– Items will arrive via truck to your curb; you will be responsible for uncrating your equipment, bringing it inside, setting it up and disposing of your packaging.
Inside– Items will be unloaded by two men and taken inside your delivery location. (Available in Metro Melbourne Only) however we can source a local in your area to bring inside. NOTE: for states other than VIC, this is a specialised service and will incur extra charges
Freight delays- We highly advise booking in clients after receiving the equipment (not before) in case there are any unforeseen delays on the road that could delay your delivery by a day or two.
COVID=19 Delays, As Australia has been affected by lockdowns the increased demand for online orders and shipments can slow transit times down in smoe cases. We hope to see improvement of these once restrictions are eased around the country and lead times shorten.
Please note- if you are not present to receive the dispatched order as arranged, you will need to bear the cost of the freight’s redelivery fees.
International Orders (Goods leaving Australia)
Equipment orders delivered outside of Australia will be organised by clinical pilates via Seaway Logistics. With your choice of air or sea freight to your door. Delivery times vary depending on destination. Quotes and prices paid will be G.S.T exempt however taxes and duty must be paid to your countries customs.
Import duties and taxes levied when your shipment reaches your country will be your responsibility and are not included in your invoiced amount from dma™. Customs will contact you, as the importer, once your equipment arrives in your country to arrange payment and delivery. dma™ will endeavour to track your delivery and advise on estimated time of arrival into your country. As customs policies vary widely from country to country, we recommend that you contact your local customs office for further information.
The Warranty Period exists on steel frames, steel bars and steel carriages.
Excludes ropes, springs, wheels, handles (foam/rubber compounds) and upholstery (90 days).
This warranty shall be null and void if:
- The equipment is used for any other purpose other than as intended, or is stored or used outdoors, or in environments without acceptable climate measures
- Safety, maintenance and usage guidelines as specified in the appropriate equipment manuals are not followed
- The equipment has been subjected to accident, misuse, abuse, improper service, or any modification not authorized by the Company
- infestations of vermin, pests or insects
- All mechanical equipment for commercial use should be serviced regularly, we provide service calls to VIC customers and DIY servicing assistance for Domestic and International customers
- Mechanical unauthorized attachments/edits are involved. Or 3rd party welding.
Reformer Carriages are manufactured with up to 1-3mm of Engineering side to side tolerance for safety/ heavy loads and bias load functioning. This is on all reformers.
- Excludes water damage, rust or corrosion, Man-made catastrophes; ie floods, earthquakes, sink holes..
- Warranty also ends when equipment is lent to third party
- external sources, including electrical interference, power surges and voltage fluctuations;
- any claim by you for personal injury or damage to property, other than as expressly
- Is stored or used outdoors, or in environments without adequate climate/humidity controls;
Where the equipment was subjected to any one of the below conditions:
a. Involved in an accident;
b. Where misuse of the equipment occurred;
c. Where the equipment suffered abuse of any kind;
d. Where the equipment was serviced by an unauthorised service provider
A warranty note is available with each equipment purchase and accessible via our website.
Fabric & Upholstery on Equipment
- Ninety (90) Day Warranty. The fabric or upholstery on dma clinical pilates equipment will be replaced if it fails to give normal wear for 90 days after delivery. Proof of damage may be required. This warranty does not cover cuts, burns, stains, soiling, damage to fabric caused by abrasive, corrosive or chemical cleansers, or damage caused by other unreasonable use. If the identical fabric is not available, the Company will provide an equivalent fabric.
- Maintenance: Recommended regular cleaning with chemically neutral soap and warm water, then wipe or rinse clean
- DO NOT use Essential oils or methylated spirits on the vinyl for cleaning. we recommend not using Spiky balls on the vinyl as this can puncture and damage the material
To obtain a replacement warranty note for your equipment please contact dma on +61 3 9338 8100 or email firstname.lastname@example.org
Springs should be checked and replaced every 2 years for safety and best use, springs tags are inside each spring (From December 2015) and indicate a recommended replacement date
Custom Orders which are paid for/or deposit received cannot be refunded once production has begun
Deposits are non-refundable once production of the order has begun
Safety of Use
We recommend having a trained Physiotherapist guide you using your new machine
Updated January 2021
Clinical pilates is committed to providing you with the best possible customer service experience. HF Industries is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Clinical Pilates customer support and online purchasing features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password. Information may also include your email address for marketing promotions or delivery address for purchasing. Please note that our online purchasing is currently completed through a third party payment site, PayPal/stripe, and no financial information is received or stored through our website.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer service requests or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Clinical Pilates takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices. Your personal information will never be sold or shared with other companies for marketing purposes.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. HF Industries reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Call: 03 9827 4511
1 Yarra Street SOUTH YARRA VIC 3141, Australia
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